Concurrency Management
What Is Concurrency?
Concurrency refers to the situation when more than one user performs an action on the same record at the same time.
In the Community Access® Portal, concurrency can refer to users simultaneously performing any of the following actions on same referral:
In the TransferCenterIQ™ application, concurrency can refer to users simultaneously performing any of the following actions on same case.
- Updating the case's Patient or Outcomes tabs
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Updating the Created Date, Case Owner, and Case Needs Review fields.
What Happens When Users Edit the Same Record at the Same Time?
When a patient case record is open in Edit mode, the system checks for new updates every 5 seconds.
- If another TeleTracking IQ® platform user saves updates, a message appears indicating the name of the person that made the edits.
If another Capacity Management Suite® solution user saves updates, a message appears indicating a Capacity Management User made the edits without specifying the user's name.
The Patient and Outcome tabs display a warning icon (
) indicating where the changes may be.
The Save button becomes inactive.
- Select Refresh in the warning message.
Any of your unsaved changes are not saved upon refresh.
The case refreshes on your screen to display the other user's updates.
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Continue making your edits.
Saving a Case at the Same Time as Another User
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If two users save the same case at exactly the same time, an additional dialog box appears in the foreground:
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Select one of the following:
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Stay Here for Now – Clicking this button closes the Changes Not Saved warning message and allows you to review your changes, select Refresh in the orange message, and reopen the case.
- Discard All My Changes – Clicking this button closes both the Changes Not Saved warning and the orange message and clears all your changes.
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Continue to make your edits.