Why Delete Shifts?
If shifts are no longer needed, you can delete them to remove them from the Schedule page.
Who Can Delete Shifts?
The administrator of your TeleTracking IQ® platform assigns people who are responsible for schedules to the role of Service Line Owner. If you have been assigned the service line owner role, you can delete shifts. A service line owner can delete a shift for any service line, as long as an administrator associated the service line owner's user profile with a facility that is associated with that service line. For example, if you are a service line owner for Cardiology, you can also delete shifts for other service lines, such as Obstetrics as long as those service lines are associated with facilities that your user profile is associated with.
Are There Any Restrictions?
- If you delete a series of recurring shifts, occurrences in the series that are in the past or that have started already will not be deleted. You have to open the past or in-progress occurrence and delete it separately. For example, if a shift occurs daily from Monday through Friday starting at noon, and at 11:00 AM on Tuesday you delete the series, Monday's shift will not be deleted. You have to open Monday's shift and delete it separately.
- If one occurrence in a recurring series is deleted, and then the start time of the shifts in the series is changed, the deleted occurrence will not be replaced with a new occurrence with the new start time.
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You can only delete shifts for:
- Facilities that an administrator has associated with your user profile.
- Service lines that an administrator has associated with those facilities.
How to Delete a Shift
- Go to On Call > Schedule to display the Schedule page.
- In the Service Line list, select the service line associated with the shifts that you want to delete. Only service lines for facilities that are associated with your user profile are available to select.
- In the Facilities list, select the facilities (for example, ABC Hospital) or group of facilities (for example, Butler County) for which you want to delete the shifts. Only facilities associated with the chosen service line are available to select.
- In upper-right of the Schedule page, select Day, Week, or Month to display shifts for a day, for a week, or for a month.
- Use the left (<) and right (>) arrows and the Today button at the top of the Schedule page to select the specific day, week, or month for which you want to delete shifts.
- Select the shift that you want to delete to display the View Shift page, which shows specific information about the shift, such as the clinician who is on call and the shift start and end date and time.
- On the View Shift page, do one of the following:
- To delete an individual shift or one occurrence in a series of recurring shifts, select Delete Shift.
- To delete all occurrences that have not started yet in a series of recurring shifts, select the arrow next to the Delete Shift button, and then select Delete Series.
- When a confirmation message appears, select Yes, Delete or Yes, Delete Series.
The Schedule page appears and does not display the deleted shift in the calendar.