Why Change Clinician Accounts?
- If any clinician information needs to be changed, then a service line owner can edit it from the Edit Clinician page.
Example:
If a clinician's last name changes, you can edit it.
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If a clinician account has been transferred from the classic TransferCenterIQ™ application and the Clinicians page shows that the account is missing some information, a Complete Profile link appears in the row that shows the clinician's information. To be assigned to shifts and included in the schedule, the clinician must have a complete profile. You can select the Complete Profile link to display the Create Clinicians page. On the Create Clinicians page, provide the missing information, and then select Create Clinician. This creates a complete profile for the clinician whose information was transferred from the TransferCenterIQ™ application.
Who Can Change a Clinician Account?
The administrator of your TeleTracking IQ® platform assigns people who are responsible for schedules to the role of Service Line Owner. If you have been assigned the Service Line Owner role, you can update clinician information that is displayed on the Clinician page and in the shifts on the Schedule page and the Currently On Call page. Service line owners can edit a clinician account for any service line that is associated with a facility that 1) an administrator has associated with their user profiles and 2) has been associated with the clinician's account. For example, if you are a service line owner for Cardiology, you can edit Cardiology clinician accounts, and you can also edit clinician accounts for other service lines, such as Obstetrics, as long as an administrator has associated your user profile with the facility, an administrator has associated the service line with the facility, and the clinician's account is associated with the facility.
How to Change Clinician Account Information
- Go to On Call > Clinicians to display the Clinician page.
- In the search box under Clinicians in the upper-left, type at least 3 consecutive letters from the clinician's first or last name to display a list of names containing those 3 consecutive letters. Or, type 2 consecutive letters from the first or last name, and then press the Enter key to display names with those 2 consecutive letters.
Example:
Typing lee in the search box displays the clinicians Lee Parker, Pat Leeder, Chris Greenlee, and Eileen Smith.
- In the last column of the row containing the clinician's name, select View Details.
The View Clinician page appears.
- On the View Clinician page, select Edit Clinician.
The Edit Clinician page appears. All of the information can be edited.
Note:
If you remove the information in Secondary, then the information in Tertiary remains the alternate secondary contact method. It does not replace Secondary.
- Make changes to the clinician information
- Select Save Changes to return to the Clinician page.
The updates appear in the clinician's row.
How to Provide Missing Information for Accounts Transferred from the Classic TransferCenterIQ™ Application
- On the Clinicians page, in the last column, select the Complete Profile link to display the Create Clinicians page.
- On the Create Clinician page, make sure that all fields that are marked required with a blue asterisk (*) have the correct information.
- Select Create Clinician.